Return & Refund Policy

Last Updated: October 10, 2026

Thank you for shopping at www.skinmagicday.com.

We want our customers to feel confident with every purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, cancellations, and damaged or incorrect items.

This policy applies to purchases made directly through our website.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a return, products must generally:

• Be unused and in their original condition

• Be free from damage caused after delivery

• Include original packaging, labels, and accessories where applicable

• Include proof of purchase or a valid order number

• Be returned within the applicable return period

Items that do not meet these conditions may be ineligible for return, except where applicable consumer protection laws provide otherwise.

2. How to Request a Return

To initiate a return, please email:

support@skinmagicday.com

Include the following information:

• Your full name

• Your order number

• The product you wish to return

• The reason for your return

• Clear photographs if the item is damaged or defective

Our customer support team will review your request and provide return instructions.

Please do not ship any products back without contacting us first.

The appropriate return address will be provided after your return request has been reviewed.

Unauthorized returns may experience delays or may not be accepted.

3. Return Shipping Costs

For returns resulting from a change of mind or personal preference, customers are generally responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective product, we will arrange an appropriate remedy and cover reasonable return shipping costs where applicable.

We recommend using a trackable shipping method and keeping your shipping receipt until the return is completed.

Original shipping charges are generally non-refundable for change-of-mind returns unless required by applicable law.

4. Refund Processing

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process the transaction.

The time required for funds to appear in your account may vary depending on the payment provider.

If a returned item does not meet the applicable return conditions, we may decline the refund or apply a legally permitted deduction.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible, preferably within 14 days of delivery.

Email: support@skinmagicday.com

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the affected product

• Photographs of the package and shipping label where relevant

After reviewing your request, we may offer:

• A replacement product

• An exchange

• A full or partial refund

• Another appropriate resolution

Reporting an issue after 14 days does not remove any mandatory rights provided by applicable law.

6. Non-Returnable Items

The following products may not qualify for change-of-mind returns where permitted by applicable law:

• Personalized or custom-made products

• Items that have been used, altered, or damaged by the customer

• Items missing essential components or accessories

• Products marked as final sale where legally permitted

• Items that cannot be returned for legitimate hygiene or safety reasons

• Gift cards or other non-returnable products where applicable

These exclusions do not affect your legal rights if a product is defective, damaged, incorrectly described, or otherwise does not conform to applicable consumer protection requirements.

7. Exchanges

If you would like to exchange a product, please contact:

support@skinmagicday.com

Exchanges are subject to product availability.

If your preferred replacement is unavailable, we may offer a suitable alternative or refund.

For convenience, we may recommend returning an eligible product and placing a new order.

8. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

Email: support@skinmagicday.com

Please include your order number and cancellation request.

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

Orders that have already been processed or shipped may not be eligible for cancellation.

If an order has shipped, you may request a return after delivery in accordance with this policy and applicable law.

9. Missing or Lost Items

If your package is missing or has not arrived within the expected delivery period, please contact our customer support team.

Provide your order number and tracking information if available.

We will investigate the issue with the relevant shipping carrier or fulfillment partner.

If the shipment is confirmed lost before delivery, we will provide an appropriate remedy, such as a replacement or refund, in accordance with applicable law.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If an order is returned because of an incorrect address, failed delivery attempt, or refusal to accept delivery, additional shipping charges may apply where legally permitted.

Please contact us promptly if you notice an error in your shipping information.

11. Refund Exceptions

Refund requests may be declined where permitted by law if:

• The return period has expired

• The product was damaged through misuse

• The returned item is substantially different from the original item sent

• Required components are missing

• The return does not meet applicable eligibility requirements

Nothing in this policy limits any mandatory statutory rights or remedies available to consumers.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us.

Website: www.skinmagicday.com

Email: support@skinmagicday.com

Company Name: Shenzhen Lingzhaotang Import & Export Trade Co., Ltd.
Address: Room 401, No. 7, 3rd Lane, 1st District, Xinhe Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong, China (Qianhai Cooperation Zone)
Contact Number: +86 17816377076