Shipping & Delivery
Shipping & Delivery
Last Updated: October 10, 2026
Thank you for shopping at www.skinmagicday.com.
We are committed to providing a reliable and convenient shopping experience. This Shipping & Delivery Policy explains our order processing procedures, estimated shipping times, delivery arrangements, and related responsibilities.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Order processing includes:
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Payment verification
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Order confirmation
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Product preparation
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Quality checks
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Packaging
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Shipment arrangement
Business days exclude weekends and public holidays.
Processing may take longer during promotional events, holiday periods, high order volumes, or unexpected operational disruptions.
Please note that processing time is separate from shipping time.
2. Estimated Shipping Times
We offer shipping to supported countries and regions.
Estimated standard shipping times are as follows:
United States and Canada
Standard Shipping: Approximately 2–4 weeks.
United Kingdom and Europe
Standard Shipping: Approximately 2–4 weeks.
Australia and New Zealand
Standard Shipping: Approximately 2–4 weeks.
Other Countries and Regions
Standard Shipping: Approximately 2–5 weeks.
These are estimated shipping times and do not include order processing.
Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, local delivery conditions, and other factors.
Any delivery deadlines or mandatory consumer rights established by applicable law will continue to apply.
3. Shipping Costs
Shipping fees are calculated based on the delivery destination, shipping method, and any applicable promotions.
The final shipping cost will be displayed during checkout before payment is completed.
Any available free shipping offers or promotional shipping discounts will be clearly indicated on our website.
Additional customs duties, import taxes, or destination-specific charges may apply to international orders.
4. Order Tracking
Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.
Where tracking is available, the email will include your tracking number or tracking link.
Please allow time for the shipping carrier to activate and update tracking information.
Tracking updates may occasionally be delayed due to carrier processing or international transportation.
5. Shipping Delays
We make reasonable efforts to process and ship orders promptly.
However, delivery may be affected by circumstances beyond our reasonable control, including:
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Customs inspections and clearance delays
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Public holidays
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Severe weather
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Natural disasters
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Transportation disruptions
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Carrier delays
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High order volumes
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Remote delivery locations
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Incorrect shipping information
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Unexpected supply chain interruptions
We will provide reasonable assistance with delivery inquiries and available tracking information.
If your order is significantly delayed, please contact us at:
6. International Shipping
International orders may be subject to import duties, taxes, customs fees, or additional charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for applicable import charges.
Customers should ensure that purchased products comply with the import regulations of their destination country.
Customs clearance procedures may affect delivery times.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate shipping information during checkout.
Please verify your:
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Full name
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Street address
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Apartment or unit number
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City and state or province
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Postal code
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Country
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Contact number
If you notice an error, please contact us as soon as possible.
Email: support@skinmagicday.com
We will attempt to correct the address before shipment, but changes cannot be guaranteed after processing or dispatch.
Additional shipping fees may apply if a package must be reshipped because of incorrect customer information, where permitted by law.
8. Multiple Shipments
Orders containing multiple items may occasionally be shipped in separate packages.
This may occur because products are stored in different fulfillment locations or have different availability.
Separate shipments may arrive on different dates and have individual tracking numbers.
Customers will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments.
9. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact our support team.
Email: support@skinmagicday.com
Please provide:
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Your order number
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Tracking number, if available
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A description of the issue
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Photographs of damaged products or packaging, if applicable
We will investigate with the relevant shipping carrier or fulfillment provider.
When a shipment is confirmed lost or damaged before successful delivery, we will provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.
10. Packages Marked as Delivered
If tracking information indicates that your package has been delivered but you cannot locate it, please:
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Check your mailbox or delivery area
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Contact household members
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Check with neighbors or building management
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Contact the delivery carrier
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Review the tracking information
If the package remains missing, please contact us for assistance.
We will review the available delivery information and assist with a carrier investigation where appropriate.
Your rights regarding undelivered goods under applicable consumer protection laws remain unaffected.
11. Failed Delivery Attempts
Shipping carriers may attempt delivery multiple times or hold packages at local collection facilities.
Customers are responsible for monitoring tracking information and collecting packages within the carrier's specified collection period.
If a package is returned because of an incorrect address, refusal of delivery, or failure to collect it, additional delivery charges may apply where permitted by law.
12. Order Changes and Cancellations
If you need to modify or cancel your order, please contact us promptly.
Email: support@skinmagicday.com
Changes or cancellations may be possible before an order enters fulfillment.
Once an order has been shipped, modifications may no longer be possible.
Eligible returns after delivery are handled according to our Return & Refund Policy.
13. Contact Us
For questions about shipping, order tracking, or delivery, please contact our customer support team.
Website: www.skinmagicday.com
Email: support@skinmagicday.com
Company Name: Shenzhen Lingzhaotang Import & Export Trade Co., Ltd.
Address: Room 401, No. 7, 3rd Lane, 1st District, Xinhe Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong, China (Qianhai Cooperation Zone)
Contact Number: +86 17816377076